Privacy Policy

Your Privacy Matters

Glee Hotel Ltd. (hereon referred to as "we" or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our mobile app, or interact with our services, aligned with the General Data Protection Regulation (GDPR).

Information We Collect

We collect various data to provide a secure and personalized experience:

• Contact Information: Name, email address, phone number.
• Booking Information: Dates of stay, room preferences, guest names, special requests.
• Required Identification: Government-issued ID (when necessary for legal or security reasons).
• Payment Information: Credit card details securely managed usingPCI DSS compliance standards.
• Security Camera Footage: Recorded in accordance with signage for security purposes.
• Website Usage Data: Browsing history, IP address, device information (collected anonymously for website analytics).
• Cookies: Small data files stored on your device to remember preferences and improve website functionality (see our Cookies Policy below for details).

Why We Collect Your Information

We use your data for legitimate purposes, including:

• Fulfilling Reservations: To process your booking, manage your stay, and provide requested services.
• Communication: To send confirmation emails, pre-arrival information, and respond to your inquiries.
• Security and Improvement: To maintain a safe environment, prevent fraud, and enhance your experience (with your consent).
• Personalization: To tailor recommendations and offers based on your preferences (with your consent).
• Marketing and Promotions: To send you marketing materials only if you opt-in.

Sharing Your Information

We share your information only in limited circumstances:

• Trusted Partners: We may share your data with our trusted service providers bound by strict contractual obligations to ensure your data privacy. This sharing is necessary for reservations, security purposes, legal compliance, and improved services (e.g., payment processing, reservation systems).
• Legal Requirements: We may disclose your data to comply with law enforcement requests, court orders, or legal obligations.

We will never sell your personal information for marketing purposes.

Security Measures

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the complete security of your data. In the event of a data breach, we will take all reasonable steps to mitigate the impact and notify affected individuals.

Limitation of Liability

In the event of a data breach, we will take all reasonable steps to mitigate the impact and notify affected individuals. However, we cannot be held liable for any damages arising from unauthorized access to your personal data.

Children's Privacy

Our services are not directed towards children under 18. We do not knowingly collect personal data from children.

Cookies Policy

We use cookies and similar technologies to improve your experience on our website and mobile app. Cookies are small data files stored on your device that remember information about your preferences and past visits.Here are the types of cookies we use:

• Session Cookies: Temporary cookies that expire after you close your browser.
• Persistent Cookies: Stored on your device for a set period until they expire, or you delete them.
• Performance Cookies: Collect information on how you use our website to improve its performance.
• Functionality Cookies: Enable features and personalize your experience based on your preferences.
• Analytics and Advertising Cookies: Third-party cookies used for website analytics and targeted advertising (subject to your consent).

You can manage your cookie preferences through your browser settings. Disabling cookies may limit your website experience.

Your Control Over Your Data

You have the right to request the deletion of your personal data. This right applies when:

• The data is no longer needed for the reason it was collected (e.g., after your stay).
• You withdraw your consent for data processing (e.g., marketing).

However, there are exceptions where we may not be able to delete your data, such as legal requirements or public interest archiving.

Updates to this Policy

We may periodically update this Privacy Policy. We will notify you of any changes by posting the updated policy on our website.

Contact Us

If you have any questions about this Privacy Policy or your data privacy rights, please contact us on +25409785100.